Flow of Shopping

Each ZenBiophilia creation is carefully restored and crafted by hand.
To ensure a smooth and secure shopping experience,
please review the process below from order to delivery.

① Selecting Your Item

All of our pieces are one-of-a-kind or produced in very limited quantities.
Because we preserve the natural character and patina of each material,
please note that slight variations in color or texture may occur between photos and the actual item.
We recommend reading the product descriptions carefully before purchasing.

② Adding to Cart

When you find a piece that speaks to you, click “Add to Cart.”
You may continue browsing or proceed directly to checkout.

③ Payment

We accept major credit cards and PayPal for all international orders.
Once your payment has been confirmed, we will begin preparing your shipment.

④ Order Confirmation

After completing your order, a confirmation email will be automatically sent to you.
Please review the details carefully and contact us promptly if any corrections are needed.

⑤ Shipping

Each item is inspected, cleaned, and securely packed before shipment.
Once dispatched, you will receive an email with a tracking number.
Please note that shipping preparation may take several business days depending on the item.

⑥ Delivery

Upon arrival, please check the contents of your package.
If there is any damage or issue, contact us within 7 days of delivery.
Otherwise, your piece is ready to become part of your daily life.