Refund policy

Refund Policy

Eligibility for Returns

Due to the nature of our products, all items are sold as final sale, except in the case of damage or defect upon arrival.

Because many of our items are one-of-a-kind, handcrafted, or made using natural materials, we do not accept returns or exchanges for reasons such as customer preference, color/texture variations, or minor natural imperfections.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with:

• Your order number

• Clear photos of the product and packaging

We will review the case and, if approved, offer one of the following solutions:

• Replacement (if available)

• Repair

• Refund (full or partial), depending on the situation

Refunds

Approved refunds will be issued to the original payment method after inspection and confirmation.
Please note that shipping fees are non-refundable, except in cases where the damage or defect is confirmed to be our responsibility.

Customs Duties & Taxes

Customs duties, import taxes, and related fees are handled according to the shipping terms applicable to the product:

• DDP items: duties and taxes are included in the price and handled by us.

• DAP items: duties and taxes are the responsibility of the customer and are non-refundable.

Non-Returnable Items

The following items are not eligible for return or refund, except in cases of damage or defect:

• Plants and plant-related items

• Custom-made or made-to-order products

• Sale items

• Items showing signs of use after delivery

Contact

For return or refund inquiries, please contact us via our Contact page.